Making of the SRE Omelette

Episode 13 - Design Driven SRE

Enterprise Design Thinking has positively influenced how companies build products that deliver happy user experience.Can the same practice and mindset be applied to SRE? And if so, How?Join us to discuss this topic is Karel Vredenburg. Karel is the VP of client insights and research at IBM. He is a great champion of tech vitality and has tremendous industry experiences improving the user experience of human interface to technology.Listen in and hear Karel’s journey that transformed IBM, clients, c-suite executives, and academia to embrace Enterprise Design Thinking to creatively solve problems and surface designs that lead to happy users.Things to Listen for:[01:40 - 02:54] What is Enterprise Design Thinking[03:08 - 05:00] What building software was like before EDT[05:00 - 07:41] Karel's ah-ha moment[08:22 - 12:33] EDT can be used to solve all kinds of challenges, including SRE[12:39 - 14:04] How we embrace EDT[14:44 - 16:38] What's next[17:17 - 18:01] How we help teams who don't have full-time designer staffing[18:38 - 20:50] Karel's ingredient and recipe for happy users

Episode 12 - Incident Learning via Story Telling

Storytelling helps with learning because engaging stories are easy to remember and are interesting. David shares why he influenced the IBM CIO to learn from incidents via Story Telling and how other organization can follow this model to learn more about how the systems work and improve business and client success.Listen to this episode to gain ideas on how you can turn your incident learning into an engaging session people look forward to attend and drive the outcome of better business and client success.

Episode 11 - Failure is not an option

Humanity have an enduring desire to explore space - it has led us to push the boundaries of science and technology. Our guest today, Robert Barron has found an amazing connection between space exploration and SRE. I like to think he takes us to where no SRE has gone before! Robert shares with us his favourite stories that draws parallel from Lunar Landing, Shuttle, space exploration to SRE. He also gives what SRE can take as inspiration from "Failure Is Not an Option" to build systems.

Episode 10 - Demystifying AIOps

Crystal ball shows that the future of SRE is with AI & ML, having self monitoring, self healing, self managing and self optimizing. Essentially autopilot of operations. While we all appreciate and look forward to that, many people are not sure of the difference between automation and AI. If we all have tasks driven by automation... is that AIOps or is the AI of the future more than that?To help us demystify AI and AIOps is Isabell Sippli. Isabell is the STSM at IBM AIOps and she has fielded many of those questions in her journey to enable clients with AIOps.Timestamps:[00:00 - 00:27] AIOps differentiator[13:19 - 17:44] How to embrace AIOps[17:45 - 19:53] Future of AIOps[23:43 - 24:04] Isabelle's ingredient and recipe to embrace AIOps

Episode 9 - SRE Feature Delivery

SRE was created by Google to balance prioritization of features needed for reliability and operations against others - like that shinny new product feature. However, just because we say we embrace SRE culture, mindset or have an SRE team, doesn't mean this problem is magically solved.Ron Baker, IBM Distinguished Engineer of SRE Operations in Sustainability Software shares how he successfully negotiated and drove this balance and deliver on SRE features.Timestamps:[00:00 - 00:59] Intro to the episode[01:17 - 02:14] What SRE means to Ron[02:28 - 03:30] Ron shares what success in SRE looks like[04:02 - 08:44] Solving the prioritization problem[09:01 - 10:31] Connecting risk with emotions[10:53 - 14:04] How Ron drives SRE features to reality once prioritization is tackled[14:32 - 16:52] Words of wisdom for those in SRE professions[18:00 - 20:24] Where SRE needs to go to stay competitive and help solve problems[21:33 - 21:53] Ron's ingredient and recipe for the SRE Omelette

Episode 8 - Supply Chain Resiliency

Supply Chain has become a household term during the pandemic - this is because issues in supply chain has led to disruptions for consumer goods or even chicken sandwich - as Marshall pointed out in his blog post here (https://devopslamb.wordpress.com/2020/12/30/disaster-recovery-for-supply-chains/)I'm joined by Marshall Lamb, Distinguished Engineer and CTO of Sterling, IBM Sustainability Software to discuss what a resilient supply chain looks like, how to build it and its relationship with SRE. Marshall also shares his guidance for practitioners interested in the supply chain industry and ingredients organizations should embrace to building resilient solutions.Timestamps:[00:00 - 00:54] Intro to the episode[01:06 - 03:30] Marshall shares the chicken sandwich story[04:41 - 10:31] What SRE means to Marshal from a supply chain perspective[18:27 - 24:52] What "good enough" looks like in supply chain now, and is it changing?[25:26 - 30:45] Marshall's words of wisdom to those interested in a supply chain related profession[33:01 - 35:43] Marshall's ingredient and recipe for the SRE Omelette

Episode 7 - Making SRE Real

Stacy Joines - IBM Fellow, VP and CTO in IBM WW Team for Global Markets shares her distinguished field experiences on driving client success for special events and peak shopping season like the US Cyber Monday. Stacy describes what it takes to make SRE outcome real, achieve the business and client success, and how to influence the prioritization to make it happen.Timestamps:[00:00 - 01:07] Intro to the episode[01:29 - 07:10] IT culture: Through the cloud movement, hyper-scaling movement, etc.[07:27 - 09:20] An example of a constant state of readiness[10:21 - 13:25] The biggest driver for SRE[13:41 - 18:52] Word's of wisdom for current and next gen SRE professionals[22:49 - 25:07] Stacy's ingredient and recipe for the SRE Omelette

Episode 6 - Google SRE

MP English - host of Google's SRE Prodcast takes the audience through what it's like being an SRE at Google. MP describes the meaning of SRE to them, how it has evolved at Google, how success is measured and how people reinforce the culture and show appreciation to each other. MP also gives advice for practitioners interested in the Site Reliability Engineering profession and the path for success.Timestamps:[00:30 - 00:52] Intro to episode[01:00 - 01:52] MP's role at Google[02:19 - 04:20] MP shares what SRE is at Google[04:56 - 07:23] From problem-solving to organization: How has SRE evolved at Google[09:51 - 12:43] How to measure the success of SRE at Google[15:22 - 18:32] Method's of recognition for those who put in the effort ensuring no disruption[19:20 - 22:37] Advice to those interested in the SRE profession[25:36 - 27:46] MP's ingredient and recipe for driving the SRE mindset