Episode 12 - Incident Learning via Story Telling

Storytelling helps with learning because engaging stories are easy to remember and are interesting.

David shares why he influenced the IBM CIO to learn from incidents via Story Telling and how other organization can follow this model to learn more about how the systems work and improve business and client success.

Listen to this episode to gain ideas on how you can turn your incident learning into an engaging session people look forward to attend and drive the outcome of better business and client success.